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Error 5006 instalation Aris 10.1

Alexandre Ayres's picture
by Alexandre Ayres in Administration & User Management posted on 2017-08-31
Ao executar a configuração de instalação do aris 10.1, o erro 5006 é exibido.

Código de erro: -5006: 0x800700b7
Informações de erro:
> SetupNew \ setup.cpp (591)
PAPP: Servidor ARIS
PVENDOR: Software AG
PGUID: 73D50529-B870-4B95-AA46-65F9B062EB35
$ 16.0.0.328
@Windows 7 / Server 2008 R2 Service Pack 0 (9200) 
IE Versão: 9.11.14393.0

Alguém pode ajudar ?!

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Rune Becker posted on 2017-09-01

Olá Alexandre,

As your error happens already while the setup program is starting up, I recommend to first check whether your setup is completely downloaded. To install ARIS need at least the folders ARIS_Server + Setup_Data.

Next thing is whether an antivirus software is blocking the start of the InstallShield. If possible, turn it off at least temporarily, or exclude the folder from where you start the setup.

Cheers
Rune

Alexandre Ayres posted on 2017-09-06

 

Thank you for your help!

I was able to install after deactivating the antivirus.