pdf report graphic does not work

Posted by lucia ballerini

Posted on Mon, 12/18/2017 - 16:23 in ARIS Cloud Support

Good afternoon,

since the new version of Aris Cloud has been released we have ecountered this problem: the pdf report for the graphic is not available.

We tried to change also the browser (Mozzilla, Chrome, Explorer) but the result is the same, it doesn’t work.

The problem is present in several “rooms”.

We need a quick solution for this problem.

Thank you

7.6k

by Christoph Lorenz

Posted on Wed, 12/27/2017 - 12:57

Hello

This effect should be solved in the meantime.

Could you please test again?

regards

Christoph

by Michele Taccini

Posted on Wed, 03/14/2018 - 09:45

Hi.

I got the same issue as Lucia. Attached the error message.

Could someone please fix the issue?

Thanks.

Best Regards, Mic

File attachments

Errore_report_organigramma2.jpg

by Michele Taccini

Posted on Tue, 04/17/2018 - 13:19

Could someone please give me a feedback to this issue?

Thanks!

Mic

by Christoph Lorenz

Posted on Tue, 04/17/2018 - 14:04

Hi Mic

Do you still have this effect? We have fixed a report issue last week.

Best regards

Christoph

by Michele Taccini

Posted on Tue, 04/17/2018 - 15:52

Hi Chris.

I made some report tests in the diagram type "Organizational chart". Meanwhile I tried to swap also the languages.

I attached the results.

Thanks.

Mic

File attachments

T170418.pdf

by Christoph Lorenz

Posted on Mon, 05/07/2018 - 09:59

Hello

We plan to solve this effect with the new ARIS Cloud release 10 Service Release.This service release is planned for end of May/ beginning of June.

Best regards

Christoph

pdf report graphic does not work

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