EG

Hi

Our organisation is currently running ARIS Cloud Enterprise. In the ARIS connect portal, we are unable to use the 'Share Model", "Submit change request", and "propose document" buttons in the diagram view. A pop up of "Unable to start the executable process." pops up.

 

Is there an option somewhere to turn this on? or is this a bug?

Any help would be appreciated.

Thanks

Edwin

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by Christoph Lorenz
Posted on Mon, 07/11/2016 - 08:54

Hi Edwin

This effect has to be examined in detail.

Please contact the Software AG support team via Empower to start the analysis. I assume a look at the server log files is necessary.  You could check the browser you use. Did you try another browser? Do you get the same effect with another browser?

Regards

Christoph

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by Edwin Goon Author
Posted on Tue, 07/12/2016 - 03:16

In reply to by Christoph

Thanks Christoph. I have tried this with both chrome and internet explorer with the same outcome. I will log a support incident for this.

 

Regards

Edwin

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by FELIPE LONDONO
Posted on Thu, 10/26/2017 - 00:49

In reply to by Dwinny

Hi Edwin,

We just upgraded Aris in our company, we have Aris Connect know and have the same problem.

How did you fixed it?

Thanks,

Felipe Londono

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