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ARIS Client Installation error (ARIS.10.0.2.1.1185787)

eleonora.alunno's picture
by Eleonora Alunno in User Support posted on 2017-12-11

Hi,

we have tried to install the client ARIS Architect (build 10.0.2.1.1185787) on a pc; if we install it without local database, we have no problems, while, if we choose to install the client with local database, during the setup the system returns this error message: "Unable to start Software AG ARIS 10 LOCAL", and we have to exit from the setup.
We have uploaded the license file, only one zip file with all the licenses (Connect server, Architect, viewer) during the setup.

Could someone help us to find the problem?

Thanks and regards,

Eleonora

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André Vitor Oliveira posted on 2017-12-12

Hi Eleonora,

Does this computer has the hardware & software requirements to be installed?... please check on the DVD the folder documentation '2 System requirements' and see if there is enough memory to start the local database, sometimes is needed to close any other application and also stop the anti-virus before to install.

BR

AO