Read Only

Posted by Erika Vermaak

Posted on Tue, 02/16/2016 - 07:58 in ARIS Cloud Support

I am the only user and no viewers, yet a model is locked and only available as 'read only' as it is being reviewed by me....

How do I 'unlock' it? I did not lock it, as I was still busy working on the model.

22.7k

by Christoph Lorenz

Posted on Tue, 02/16/2016 - 09:07

Hi

Such an effect can occur if your browser window is closed unexpectedly. Then your session keeps connected for a certain amount of time. But after 30 minutes you should be able to change the model again. Did you chek this?

regards

Christoph

by Erika Vermaak Author

Posted on Tue, 02/16/2016 - 15:00

Hi Christoph

Thank you for the reply. I left it overnight and still no change....

I eventually deleted my work and started again. The same thing happened again.... I can't redo all my work every day... Maybe any other suggestions?

Kind regards

Erika

by Christoph Lorenz

Posted on Tue, 02/16/2016 - 16:01

Could you please send the name of your project room to inbox@ariscloud.com?

Then I would have a look at it

regards

Christoph

Read Only

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