Profile picture for user Etienne

We have not yet upgraded to ARIS 9.8 SR2 and therefore have not "played" with the Customer Journey Map. However we have many object modeled using ArchiMate and wanted to know which ArchiMate object relates to the Touch point Object? Is it the Business Service (Service Type Object)?

by Nicolas Lichtenberger
Posted on Thu, 02/04/2016 - 13:40

Hello Etienne,

While extending our methods with ARIS 9.8 SR2, we created the customer journeys and their journey steps independent from the ARIS method at all. So it is just available in the CXM model types Customer Journey Landscape respectively Customer Journey Map and Customer Touchpoint Allocation Diagram. But the Customer Touchpoint is available in the CXM model types and the known ARIS models.

To your question. The ArchiMate objects don´t include an object that relates to customer touchpoint. But the CXM object type channel is what the ArchiMate knows as business interface. The Channel sets CXM and ArchiMate into  relation. Beyond that all other object types such as KPIs, Owner, risks initiatives and so on should be reusable in the ArchiMate models.

Best regards

Nicolas Pillong

 

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock