Aris Administrator DownloadClient

Posted by Etienne Lambert

Posted on Fri, 02/13/2015 - 17:49 in ARIS Cloud Support

Hello.

We are having problems accessing ARIS Administrator from the Aris Cloud Management page.

There is a pop-up Screen of Java that seems to download Product Update which are located in

C:\Users\USERNAME\ARIS90\DownloadClient\ in a folder named 54.213.226.195

The pop-up goes away but then i'm directed at a blank page and nothing else happens.

We are using Windows 8.1 with latest Java 1.8 (jre 1.8.0_31)

Is that something anyone ever saw ? Is there a Workaround ? Or is there a way I can download and install myself this update ? Maybe from this page?

http://aris.softwareag.com/ARISDownloadCenter?detail=Y&groupname=ARIS%209.7.x&language=en

Thanks for your support,

Etienne Lambert

File attachments

ARIS.jpg

27.4k

by Marie Heil

Posted on Mon, 02/16/2015 - 08:33

Dear Mr Lambert

would you please send your question to inbox@ariscloud.com. The colleagues from our support need more details about your project room.

Regards

Marie

by Frank Weyand

Posted on Mon, 02/16/2015 - 08:41

Hi,

maybe the download was broken.

So, in order to restart it, please

close all browsers
delete the directory %userprofile%/ARIS90/DownloadClient
go to the system control panel, open "Java", last tab: "advanced", Java console: show console
start the download again

The starting consol output could give you some information about the download. Please give the download some time.

The "blank page" is still the page which is shown in background, and which contains the downloader showing you the progress dialog. Maybe afterwards, during start, there is an error. The console output should give you some information about this as well.

Bye,

Frank

by Etienne Lambert Author

Posted on Mon, 02/16/2015 - 17:04

Hello Frank and thank you for your answer

My JAVA console returns an error which is:

Error: Could not find the main class: com.aris.modeling.client.loader.AArisLoader

I guess it will help you somehow understand what's going on.

Thanks again,

Etienne

by Frank Weyand

Posted on Mon, 02/16/2015 - 17:28

Hi,

yes, sure: the client is not properly downloaded. Another try: delete the directory again, and delete the webstart-cache as well.

Bye,

Frank

by Etienne Lambert Author

Posted on Mon, 02/16/2015 - 17:35

After clearing the Cache and deleting the folder ARIS90, the Java console gives me back the same message.

Is there a way to workaround this automatic download ?

by Frank Weyand

Posted on Tue, 02/17/2015 - 08:55

Hi,

no, there is no workaround.

The downloader is an applet. This applet does the download and starts ARIS. There may be two reasons for this. Either the applet does not start, or - if the download dialog is shown - the applet is not able to start ARIS.

Please check folder %userprofile%\ARIS90\DownloadClient\.

There is a subfolder with an IP adress, containing a "lib" folder. This "lib" folder must contain a file named "y-aris-client-loader.jar".

Generally, this folder should contain about 200 files... If something is missing, the download did not proceed.

Entering here the output of the Java console could help.

Please make sure, that the applet is able to run.

Bye,

Frank

by Etienne Lambert Author

Posted on Wed, 02/18/2015 - 13:53

Hi !

The result from extracting the y-aris-client-loader.jar:

2 Folders: com / META-INF

In "com" i can find aris/modeling/client/loader/ and then 51 files between 1k to 18Ko.

AAbstactLoader is the first, userhome.properties is the last.

In "META-INF" I do have 3 files, LE-25F0B.RSA, LE-25F0B.SF, MANIFEST.MF

Here is the JAVA console results. I did uninstall Java 1.8 to install Java 1.7 to make sure it wasn't the problem.

Thanks again for your support.

Etienne Lambert

File attachments

JAVA Console.txt

by Frank Weyand

Posted on Wed, 02/18/2015 - 15:01

Hi,

so we found out that the applet works. Fine. But ARIS does not start actually.

C:\Users\ela024\ARIS90/DownloadClient/54.186.8.156/lib/

This was the folder I am refering to, not the content of the jar...

So how many JARs do you find in this folder? Does it contain a file named "y-aris-client-webstart.jar"?

Bye,

Frank

by Etienne Lambert Author

Posted on Wed, 02/18/2015 - 15:57

Ohh sorry

Well there is only 1 file in the Lib folder and it's "y-aris-client-loader.jar

So you are saying that it doesn't download properly ... Any solution ? Is it JAVA related ?

by Frank Weyand

Posted on Wed, 02/18/2015 - 16:38

Hi,

ah, here we are.

Well, the zip file

http://d36mknp9mxqxwl.cloudfront.net/ariscloudprod01/downloadclient/client.zip

which is not downloaded or extracted. This file contains a lot of files which should be extracted to your lib folder, which does not happen. Don't know why.

The downloader (see your log) seems to download, but it is not possible to extract this file.

Bye,

Frank

by Etienne Lambert Author

Posted on Wed, 02/18/2015 - 17:19

Hi,

I did download the .ZIP and extract it to the LIB folder.

I do have the same error though.

Is there something special i have to do with this .zip ?

It contains alot of .jar.PACK.gz , do I have to extract those also ?

And if so, do i also have to extract the .PACK ?!

Thank you,

Etienne

by Frank Weyand

Posted on Wed, 02/18/2015 - 17:55

Well:

1.) normally, you should not need to do so. It would be a good advice to check with your IT, why the applet is not able to extract the file. Were there some security issues? Maybe the applet is not allowed to do this.

2.) the PACK files can be unpacked with the "unpack200.exe" tool from an arbitrary JDK, which you can download from Oracle. This is what the downloader does normally

you can unpack these files with:

for %i IN (*.jar.*) DO <path_to_bin_folder_of_jdk>\unpack200 %i %i.jar

but then you have to rename all files named *.jar.pack.gz.jar to *.jar manually...

Again: you should check with your IT why the applet is not able to store or extract this file:

You could also increase the trace level of your applet.

Bye,

Frank