I've requested a password reset. I've got a link that allows me to log in to my account data. I've tried to use the function to renew my password. The page tells me that the current password is mandatory. Thats a joke, isn't it?
The question is: how do I reset my password????
BR
Georg
2
25k
4
by Eva Klein
Posted on Wed, 05/07/2014 - 07:39
Hi Georg,
Ok, this happens if you are already logged in. If you don't known your password anymore, then please follow these steps.
5) You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements).
The usual procedure for changing a password is to log in and then change your password. To do this you need the old password for security reasons.
However, if you don't know your password anymore, the procedure is different. To reset your password because you no longer remember it you usually request a new one without being logged in. In this case the old password is irrelevant and not required.
