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Error during Upgrade of ARIS from 9.8.SR6 to SR8

Harini_Sekar's picture
by Harini Sekar in Professional ARIS posted on 2017-05-26

Hi

i got an error while upgrading ARIS from v9.8Sr6 to SR8.

I started with upgrading the ARIS Connect Server in our Server (Windows 2008 R2)

While starting the setup file and clicking on Install it started and after a while it throwed an error "Unable to update ARIS AGENT"

when i checked the log files

 i got the below error

org.apache.curator.framework.imps.CuratorFrameworkImpl - Background retry gaveup

org.apache.curator.CuratorConnectionLossException :KeeperErrorCode = ConnectionLoss

 

Do you have any idea on the above error?

How can i proceed with my installation?

Thanks

Harini Sekar

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Rune Becker posted on 2017-05-26

Dear Harini,

This forum is not the right place to track down the root cause of a failed installation. The community could give you only some general hints.

I suggest you open a support ticket via Software AG's customer portal Empower: https://empower.softwareag.com/eservice/

Cheers
Rune