GR

Dear All,

One of the users face issue when accessing ARIS Designer 9.8, after sometime user gets error message like, connection to server has been interrupted and to connect again she has to launch client all over again.

Could you please help here and also where exactly I can look for user specific logs.

Thank you.

 

by Frank Weyand
Posted on Tue, 05/23/2017 - 10:55

Hi,

logs are here: %userprofile%\ARIS90\log

Some customers have this from time to time. The problem is the stability of your network, where the "keep alive" calls from the client to the server, that keeps up the connection, are failing. Please contact your IT to get support and to analyse network stability.

Bye,

Frank

0

Featured achievement

Rookie
Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks

Leaderboard

|
icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock