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install error ARIS Express

jennydc5's picture
by Jenny Chambers in ARIS Express posted on 2015-06-01

I have windows 7 Home and am trying to install ARIS Express

I get the following message

An error (-5001 : 0x80070002) has occurred whiilerunning the setup.

Please make sure you have finished any previous setup and closed other applications.

Can anyone help please?

Thanks

Jenny

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Frank Weyand posted on 2015-06-01

Hi,

what is the size of the download file? With browser are you using?

Bye,

Frank

Michael Flum posted on 2015-06-01

Hi, got the same error. File size: 79152 KB, downloaded with Firefox 38.0.1

regards,

Michael

(Update:) your question regarding the browser caused me to try the download with IE 11. File size now: 158.224 KB - but still the same error...

Frank Weyand posted on 2015-06-01

Hi,

we checked it again, and the file has 170MB. We do not have any information, why the download is canceled, but it is a network issue.

Could you check this link here: http://arisexpress-download.s3.amazonaws.com/7.1.0.895215/aris-express-setup.exe

Bye,

Frank

Jenny Chambers posted on 2015-06-02

Thank you Frank, that link seems to have worked for the install.  

Jenny

JP Snyman posted on 2015-06-06

I have exactly, but exactly the same and went through exactly the same steps. Both on a 3G modem and my home router. The same file sizes, everything. I do not think this is a network problem I tried another large file (145MB) on both platforms (3G and ADSL) and it downloaded perfectly. I do think you need to look into this.

Thank you for the product anyway!

JP.