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On April 17th, Neil Ward-Dutton, Research Director at MWD Advisors held a webcast focusing on how companies can leverage cloud technology and social collaboration to improve process performance.   This webcast is now available on your Process Live YouTube channel.   Neil talked about how the dawn of the age of the Digital Enterprise has created a new kind of focus for process improvement initiatives – one that needs to span not only operations but also administration, and most importantly the domain of customer interactions. With this expanded focus comes the need to conduct process improvement initiatives in new ways: more openly, more widely, more iteratively and more collaboratively.   Read my blog post on Reality Check to learn more about social process improvement in the cloud.

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