kd27's picture

Hi,

I am working with ARIS 10 - ARIS Cloud Enterprise environment.

I am able to access ARIS online through ARIS Connect and ARIS Administration, however I am having issues downloading ARIS Architect/Designer to complete the required setup/configuration.

Basically it does not download. I am asked to download the latest version of Java prior to download but due to company policy I have been told I am unable to update it. Does anyone know if this would be causing the issue? I am running Java Version 8 Update 25.

Also, just to confirm (little new to ARIS), I would be unable to complete the required setup of ARIS (databases, filters, templates etc.) using ARIS Connect and need to have Architect/Designer downloaded to do this?

Thanks.