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Issue with downloading software

kejtej's picture
by Kej Tej in University Relations posted on 2017-05-16

Hi,

I tried several times do download educational version of aris, but each time I get following error:

We are very sorry, but due to a technical infrastructure problem, we are currently unable to send you a license key. Please try again later. An administrator has been informed.

It happens both for me and a friend of mine from other university. Both universities are registered.

Is it a known issue? Does anyone else encounter the same problem? When will it be resolved?

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Kai-Hendrik Pots posted on 2017-05-29

Hello Kej Tej,

Unfortunately we forced a few problems in our delivery process. These problems should be solved now and the download is working again. We like to apologize for any inconvenience.

 

Best Regards

Kai-Hendrik

WILSON GOMES posted on 2017-08-08

Hello, I am unable to download the software. it days access denied, even though I have registed my university in the database. Can you check if there is any issue?

Ranjitha R Venkataramanan posted on 2017-08-08

Dear Wilson Gomes,

You University was not registered with us. It has been registered now. Please try to download ARIS again.

Regards,

Ranjitha