ARIS Community - We Love BPM

Installation Problem

LEONAVARROUFF's picture
by LEONARDO LUIZ NAVARRO in University Relations posted on 2016-10-04

Hello,

 

I tried to install ARIS on my computer. After installation, I received the message "Error during installation. Unable to perform correct installation. For further information please refer to the file '% temp% ARIS_Install.log'.

Imagem inline 1

Then, when I try to start ARIS Architect & Designer 9.8, the message "Unable to start the local server" appears

Imagem inline 5

 

Could you please help me?

Professor Leonardo Navarro

Universidade Federal Fluminense

8331 Views
0 Likes
3 Comments
Sorry there are no tags
There are no attachments
Felix Winzig posted on 2016-10-04

Hi Leonardo,

the file upload didn't seem to work. I cannot see the log-file or the screenshot. Do you mind trying to upload both files again?

Best regards,

Felix

LEONARDO LUIZ NAVARRO posted on 2016-10-04

Hi Felix,

Thanks for your help! Sure! I am attaching the files again.

Best regards,

André Vitor Oliveira posted on 2016-10-05

Olá Leonardo,

Estas mensagens pode ser vários motivos, faça o seguinte, abra os logs do client que está na pasta c:\users\ARIS90\log e terá uma ideia do problema.
Veja se tem este log: Logs\logfiles\LOCALSERVER\logs\ARISCloudAgent.log

Normalmente este log explica com mais detalhes, um motivo comum é falta de memória e o indicado é que a máquina tenha pelo menos 12Gb de ram.

Abs,
AO