KK
Hey community,
unfortunately I have a big problem. :( Yesterday I was running an experiment. Everything worked out fine until it CRASHED at the 82nd configuration.... A message appeared telling me "Problem: Contact your system admin" or something...
Alright... the program seemed to be frozen and I closed it down. I tried to restart it from scratch... For some reason I couldn't connect to my local server. It told me I have no license. I tried again again and again but it wouldn't connect.
The next idea I had was to reenter my license (there is a opportunity in the setup menu). I did. Still the same problem.
I reinstalled ARIS completely and it seems to work fine again BUT my entire DATABASE is gone.
Why did the experiment crash?! Will it do it again?
And is it possible to restore my database somehow?
Please guys help me!!! I need this for my thesis :/
Thank you so much!
Are you already running ARIS 9.7 SR1? In the service release some bugs regarding simulation experiments have been fixed.
If you are already using 9.7 SR1 it would be good if you could provide sample models and settings in order for us to be able to reproduce the error.
Regarding the database: It's possible to restore a database, but you need a backup of it. You can do a backup by right-clicking the database in the Explorer and selecting "Backup...".
Sorry to hear you lost your database. If you reinstalled it before managing to take a successful back of the database, then I'm afraid all the system tables will probably probably have lost not only the configuration of it, but have no chance of recovering your actual database - since there will be no reference of it.
