MM
Dear Community,
meanwhile we have several Aris Express installations in our company and installing each was horrible and I always frightened if someone asks for getting Aris Express installed on his computer.
Just now I become desperate by activating Aris Express on another computer. I enter username and password and then I get the message that the programm isn't able to connect to the community. On former installations I tried to go back and push the button again and eventually after several tries the programm was able to connect. Not in this case. I've checked twice every point at your installation FAQ. I've reinstalled the JAVA runtime as well as Aris Express itself. I tried with manual and automatic proxy settings, as amin and as user. All that didn't help. I'm still not able to activate.
Any suggestions what I can do else? Aris express is nice if it has been activated once, but the way until that point every time costs me several hours.
Kind Regards
Mark
Hello Mark,
the issue you refer to is actually not the installation itself, but the registration.
The registration process itself just need a connection via httpS to the community. This is completly in your hands, or more precisely, the hands of your IT. We can't solve that for you.
I would recommend to contact your IT here. Quite often, there are firewall or proxy restriction due to security reason, which the Express user sometimes does not know.
Bye,
Frank
You must set the proxy settings in the Java Control Panel ( Control Panel -> Java or the command javaws -viewer ).
Enter your proxy under network settings. Enable the setting 'Same proxy server for all protocols' in the advanced menu.
I hope that this setting can solve all of your frustrating problems.
What do you mean with 'Activation Wizard'? The wizzard where you have to enter your ARIS Community login data?
If you mean that ARIS Express downloads something on nearly every startup you should try this workaround:
http://www.ariscommunity.com/aris-express/installation-faq#pac
