UW

After uninstalling the previous release 2.4c and deleting the folder C:\Users\My Name\ARISExpress I cannot install 2.4d. (I downloaded the file twice.) After starting, I get a message, that there is a release 2.4d available. In the upper left corner I see 2.4c.

Hilfe->Programm aktualisieren shows always, that there is a 2.4d available.

I use Win10 fall creators update and Java 1.8.0_131

What went wrong?

Greetings,

merlinuwe

by Frank Weyand
Posted on Wed, 10/25/2017 - 08:44

Hi,

the update is not done automatically.

You need to download the exe file, uninstall ARIS Express and install it via the downloaded exe file.

Is the installation really in " C:\Users\My Name\ARISExpress" or is this the folder where documents are stored?

Anyway: you can disable the automnatic check. As described here, the 2.4d is only a technical update for some Windows 10 users. If you do not notice anything and 2.4c runs well, then you do not need the update anyway.

Bye,

Frank

0
by Uwe Wennmann Author
Posted on Thu, 10/26/2017 - 11:44

Hi,

What didn't work:

1) Uninstalling the previous release.

2) I deleted the whole folder C:\Users\Uwe Wennmann\ARISExpress with all his files and folders.

3) I tried to install the downloaded new release.

What I have got is still 2.4c. ;-(

What finally worked:

4) I deleted the folder C:\Program Files\ARIS Express\ manually.

5) I deleted the ARIS entries in the registry with Regedit.

Now I can install Aris 2.4d without problems. Problem solved. ;-)

Hope, this helps others.

Greetings,

merlinuwe

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0
by Frank Weyand
Posted on Thu, 10/26/2017 - 13:05

Hi,

thank you for this information.

This was actually not needed:

> deleting C:\Users\Uwe Wennmann\ARISExpress 

This is the folder where ADF files are placed normally.

Deleting "C:\Program Files\ARIS Express\" instead was the right thing. Seems that uninstalling was not successful.

Thanks again for your information.

Bye,

Frank

0

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