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No update (or new install) from 2.4c to 2.4d possible

merlinuwe1's picture
by Uwe Wennmann in ARIS Express posted on 2017-10-24

After uninstalling the previous release 2.4c and deleting the folder C:\Users\My Name\ARISExpress I cannot install 2.4d. (I downloaded the file twice.) After starting, I get a message, that there is a release 2.4d available. In the upper left corner I see 2.4c.

Hilfe->Programm aktualisieren shows always, that there is a 2.4d available.

I use Win10 fall creators update and Java 1.8.0_131

What went wrong?

Greetings,

merlinuwe

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Frank Weyand posted on 2017-10-25

Hi,

the update is not done automatically.

You need to download the exe file, uninstall ARIS Express and install it via the downloaded exe file.

Is the installation really in " C:\Users\My Name\ARISExpress" or is this the folder where documents are stored?

Anyway: you can disable the automnatic check. As described here, the 2.4d is only a technical update for some Windows 10 users. If you do not notice anything and 2.4c runs well, then you do not need the update anyway.

Bye,

Frank

Uwe Wennmann posted on 2017-10-26

Hi,

What didn't work:

1) Uninstalling the previous release.

2) I deleted the whole folder C:\Users\Uwe Wennmann\ARISExpress with all his files and folders.

3) I tried to install the downloaded new release.

What I have got is still 2.4c. ;-(

What finally worked:

4) I deleted the folder C:\Program Files\ARIS Express\ manually.

5) I deleted the ARIS entries in the registry with Regedit.

Now I can install Aris 2.4d without problems. Problem solved. ;-)

Hope, this helps others.

Greetings,

merlinuwe

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frank Weyand posted on 2017-10-26

Hi,

thank you for this information.

This was actually not needed:

> deleting C:\Users\Uwe Wennmann\ARISExpress 

This is the folder where ADF files are placed normally.

Deleting "C:\Program Files\ARIS Express\" instead was the right thing. Seems that uninstalling was not successful.

Thanks again for your information.

Bye,

Frank