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ARIS Architect issue to start local server

Nilesh Pawar's picture
by Nilesh Pawar in User Support posted on 2017-08-30

Hello,

what actions shall be taken in following scenario:-

  • While starting ARIS Architect system goes off
  • on rebooting the machine when you try to start the ARIS, it gets stuck at Starting local server.
  • it looks like due to system reboot while Starting server, program was ended in between hence its giving issue.
  • please suggest further action.  
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Rune Becker posted on 2017-08-30

Dear Nilesh,

As you guessed already that this is a technical issue which is very specific to your installation, we can't resolve it here via this forum. The log files need to be inspected which can't be handled here. I suggest you open a support ticket for Global Support ARIS via Empower, Software AG's customer portal: https://empower.softwareag.com/

Cheers
Rune

Nilesh Pawar posted on 2017-08-31

Is is paid service ?

Rune Becker posted on 2017-08-31

Yes, our support is part of the maintenance contract which also include regular product updates and bug fixes.

Ronak Gupta posted on 2017-09-01

Dear Nilesh,

Repair your ARIS Architect installation from control panel of your system.