ARIS 9 Local server logon

Posted by Patrick Sommer

Posted on Sun, 09/07/2014 - 11:52 in Professional ARIS

Hi,

i have the ARIS 9 university version with the local database setting. If i install ARIS for the first time the login still works. But when i want start ARIS again comes the following error message:

That means: there is no connection to the ARIS server. At this port no service is available.

22.9k

by Frank Weyand

Posted on Tue, 09/09/2014 - 11:23

Hi,

please contact the ARIS support for this. Do not forget to send them the log files for server and client as well.

Bye,

Frank

by Patrick Sommer Author

Posted on Tue, 09/09/2014 - 13:15

Thank you Frank, where can i find this log files?

by Frank Weyand

Posted on Tue, 09/09/2014 - 15:11

Hi Patrick,

the client log files are located here:

%userprofile%/ARIS90/log

The log files of your LOCAL-server: search for files with suffix "log" in the sub folders of the folder named "LOCALSERVER", where you installed your ARIS Client.

Bye,

Frank

ARIS 9 Local server logon

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