Contents of any windows opened in ARIS Express are not visible

Posted by Sahar Kazemi

Posted on Fri, 05/03/2013 - 15:12 in ARIS Express

Hello,

I have the following problem in ARIS Express. I will be grateful for your advice:

In any window that I open in ARIS, such as the property window of an entity, I cannot see the content. Only the frame of the window is visible. Please find here a picture of the screen:

I have uninstalled and reinstalled ARIS and Java, but still my problem exists. Please advise me.

Thank you in advance and best regards,

Sahar Kazemi

23.3k

by Frank Weyand

Posted on Fri, 05/03/2013 - 16:53

Hi,

please have a look at the folder:

%USERPROFILE%\ARISExpress\log

(you can insert this line in the field of the window explorer) and the log files herein.

If you could attach the logfiles in this post, I could have a look at them.

Bye,

Frank

by Sahar Kazemi Author

Posted on Tue, 05/07/2013 - 15:35

Hi,

Please find the logs in the attachment.

/system/files/editor/files/client0.txt

/system/files/editor/files/exception_130502.txt

/system/files/editor/files/exception_130507.txt

Thank you in advance.

Best regards,

Sahar

by Frank Weyand

Posted on Tue, 05/07/2013 - 16:33

Hi,

the error log shows that there is a problem regarding proxy detection, but that is not the issue here.

Are you using Express via a remote desktop or a VM?

Bye,

Frank

Contents of any windows opened in ARIS Express are not visible

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