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Template not applying when occurrence has specific incoming connection

scotty595's picture
by Scott Waddell in Professional ARIS posted on 2017-06-09

Hi All,

I'm trying to apply a template to a custom model I've created in ARIS, however I'm running into an issue where the occurrence has a specific incoming connection.

The below is a screenshot after I have applied the template to the entire model.

As you can see, when the occurrence has an "Improvement Potential" with a "Corresponds to" connection to the Technical Term, the Technical Term isn't resized according to the template. Is this something that I need to configure in the template? 

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Frank Weyand posted on 2017-06-09

Hi,

do you/your company have a maintenance contract? Then go to Empower(link is external), the customer portal of Software AG, and create a support ticket. They will need an example database and the template to check whether we have an error here.

Bye,

Frank