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Reason code for failed login event in ARIS Connect

Sebastien Kientz's picture
by Sebastien Kientz in Professional ARIS posted on 2017-03-16

Hello,

does someone has the list and descriptions of the reason codes for the event LOGIN_FAILED that can be extracted from the "Export user statistics" in ARIS Connect User Management administration ?

Examples : I got reason codes [10] or [27] in the .csv extract but there is no meaningful description visible in the extract.

Regards,

Sébastien

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André Vitor Oliveira posted on 2017-03-16

Hi Sébastien,

Error code 10 - Incorrect user name or password, means the user which tried to log into UMC made some error to type the password or his user name, and other reason could be the Ldap user where is configured on the UMC to synchronize with ldap and have to check his credentials..

BR,

AO

Sebastien Kientz posted on 2017-03-22

Thank you,

do you know by any chance what the reason code [27] is ? 

Also do you know if there is a way to capture in the user statistics each time a user cannot connect to a database because the maximum number of allowed concurrent users has been reached in Connect ?

Regards,

Sébastien