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Crash when open a file dialog on Windows 10 creators update

StevenP's picture
by Stefano Cardinale in ARIS Express posted on 2017-06-06

Hello, I'm using Aris Express on Windows 10 creators update and no file dialogs is usable: every dialog (open, save as, export, etc.) causes an exception and the program crashes.

Attached an error log related to this problem.

P.S. this is a link with an explanation: seems a java problem (link is external)

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Frank Weyand posted on 2017-06-06

Hi Stefano,

thank you for you message. You are right, thank you for the link.

As far as they write in, this is fixed for the next JRE version.

I hope they bring this update soon.



Stefano Cardinale posted on 2017-06-06

Hi Frank, thanks for your reply.

I think that the problem can't be solved so easily because they (openjdk) will fix it but there are a lot of jdk/jre around and I see that in the latest version 2.4c a custom version is used:

JRE version: Java(TM) SE Runtime Environment (7.0_65-b19) (build 1.7.0_65-b19).

May I suggest a solution ?

In my code, to avoid that problem I added this:

UIDefaults defaults = UIManager.getDefaults( );
defaults.put("FileChooser.useSystemExtensionHiding", false);

setting this property allows the filechooser to works as expected


Really hope that this can help

Frank Weyand posted on 2017-06-06


yes, for the installable WIN version, this is true.

In order to reproduct: What is the windows 10 version you are actually using?

According to the message in the openjdk, this only happens for the newest win 10 update. Can you confirm?



Stefano Cardinale posted on 2017-06-06

Yes I can confirm that I'm running the newest win 10 update.

Edition    Windows 10 Pro
Version   1703
Build       15063.296

Frank Weyand posted on 2017-06-09

Hi Stefan.

you could do us a favor if you could test something for us...

There is quite a huge amount of Windows 10 users having this problem right now.
But not _all_ users of the Windows 10 creators update. Unfortunately, on our machines, we cannot reproduce this issue.

Nevertheless, we actually did that fix you proposed.

But since we cannot reproduce it, we need you to do so :-)

Since bringing out an update for the windows installable file if more effort, and since it is faster to do this update on the webstart version, we tried to update this version first.

So, could you test this on your machine, please?

That would be great! To do so:

  1. open the java panel in your system panel. 
  2. in the first page, tab "general", click the setting button and delete _all_ files (including all three options)
  3. download and start the webstart version with ""

With that version: is it possible to open the file chooser dialog?



Stefano Cardinale posted on 2017-06-14

Hi Frank, I'm sorry but cannot start the jnlp you linked:

The system reply that current java version is obsolete, but I have 1.8u131 that is the latest released.

I can't find a way to run the webstart version.

Any hint ?

Frank Weyand posted on 2017-06-14

Well, just click "later", if it asks you to update...

Stefano Cardinale posted on 2017-06-14

I click 'later' and nothing happens (as for all the other option)

I repeat, I have latest version already installed, and a couple of other versions too, jre and jdk: I'm a java developer.

I hope to have some time tomorrow to check better what happens.



Frank Weyand posted on 2017-06-16

Hi Stefan,

well, anyway, thank you so far. I noticed that you are a developer since you gave us the hint with the settings. This change is actually what we have done in a hotfix for the webstart version (previously to bringing out the 2.4d for Apple users).

At this moment, we did not have any other complains for this issue. But searching the internet, you can find a huge(!) list of Windows users with the creators update complaining.

Howover, thanks for contributing.



Stefano Cardinale posted on 2017-06-20

Hello Frank,

I finally found some time to make other attempt to run the jnlp and I can confirm that version 2.4d works fine on my system.

File 'open' dialog works as expected, and 'save as' too.

Now i'm waiting for the next executable distribution.



Frank Weyand posted on 2017-06-20

Hi Stefano,

cool, thanks again. We will bring the new windows setup version online soon. Hopefully, you can go on with the jnlp version until then.