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Unable to establish Connection with the Publisher Server

swetaa10's picture
by Sweta Gupta in Administration & User Management posted on 2017-07-27

Hi All,

We have Production & DR(Disastor Recovery) Servers for ARIS. We Upgraded DR ARIS Publisher from 9.8.0 to 9.8.4 successfully and Desginer was already installed and upgraded to 9.8.4 before publisher upgrade.

But today when I am trying to create a export to my DR ARIS PUBLISHER from DR ARIS DESGINER it is throwing me an arror " Unable to establish connection with Publisher Server "

While I was working on DR Publisher the oracle database server was restarted. The production and DR database servers are in Sync. Thus my production ARIS Publisher also threw the same error when i tried publishing. But After the restart the Production Publisher is working fine, however the DR publisher is still giving the same error. 

Please note that database server are in replication mode, and while using DR we had to put off the replication mode. 

 Please clarify and assist. Thank you all for your time and assistance.

Sorry there are no tags
Rune Becker posted on 2017-07-27

Dear Sweta,

Does a user group exist?
With at least one user?
With at least Read access on the ARIS database?
The publishing user account has at least ARIS Viewer license + functional privilege Database Export?

These are the most important requirement for publishing an ARIS database.


Sweta Gupta posted on 2017-07-27

Dear Rune,


Yes , the user has Architect licenses and administration Rights. 

Rune Becker posted on 2017-07-27

And the user group exists, too?

I think the Publisher's log file might reveal some more insight.


Jibin George Mathews posted on 2017-08-12

Not sure it helps. We faced the same issue and somehow when i added the publisher server again in the Admin panel of the designer(without mentioning the port) - the connection was established and we could create and update exports.