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Installation Problem - Error : "IDS_BADSIGN_ABORT"

TheoDuval's picture
by Théo Duval in University Relations posted on 2016-10-08

Hello,

I met a problem while installing ARIS 9 Client for my studies in UTT (University of Technology of Troyes, France).

In fact, when I start the setup, after few seconds, I have an error window appearing with "IDS_BADSIGN_ABORT" as message, and then the process just stops.

 

I tried to pick up a classmate's version - who could have installed it normally - and I still have the same error window.

I need to know if it means i just cannot install the software or if there is something i can do to fix it.

FYI : I have the configuration required for this soft (>8Go RAM + 2 Cores + Windows 8.1)

 

Thanks in advance.

Regards, Théo Duval.

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Felix Winzig posted on 2016-10-10

Hi Théo,

could you please send me your install-log to my email?

You find it at: %temp%\ARIS_Install.log

Thanks

Felix

Felix Winzig posted on 2016-10-10

Hi,

this is to inform people with similar issues about the found solution.

Problem: Error "IDS_BADSIGN_ABORT" = "The setup source path contains spaces or invalid characters, such as: '_ ()[]} \\\\ & § $ % = ` . ;'. This installation will be aborted."

-> The user used the install path "C:\Users\Théo\..." which contained an "é".

Solution: The user used the install path "C:\" instead.

Best regards,

Felix