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ARIS Restore error

W Engelbrecht's picture
by Willem Engelbrecht in Professional ARIS posted on 2017-07-26

Hi All,

We have been tasked with upgrading a client from ARIS 7.2 to ARIS 9.8.7.

I have backed-up the database out of ARIS 7.2 and the size was 758MB.

Now, when I try to restore, we keep on getting errors, the latest being:

"Unable to import database. Restore error: Migration of V72 database xxxx failed: JAVA heap error"

The installation is to be done on Windows 2008 R2 server, connecting to SQL. The server has 32GB RAM and 8 Processors assigned.

Any ideas or suggestions.....

 

Thanks,

WE

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Allen V. posted on 2017-07-28

Hello Willem,

It appears ARIS is running out of memory when you are restoring/migrating the database.  Have you tried allocating additional memory to your ARIS instance in cloud controller?

reconfigure abs_m +JAVA-Xmx="16G"

The above will allocate 16gb or RAM to the modeling runnable.

Regards,

Allen

Willem Engelbrecht posted on 2017-08-03

Hi Allen,

Thanks for your input. After another unsuccessful attempt, we tried restoring on another server, and it worked...

I then made a backup of the database and restored it into the production environment, backup took 20 minutes, restore took 15 minutes.

Thankas again,

WE