APM Accelerator for Order Management > Unshipped Orders
Table of Content
- Scope
- Target Audience
- Dashboards, Analyses & Navigation
- Control Tower Overview
- Monitor and Impact Analysis
- Root Cause Analysis
- Detailed View
- Process Scope
- Key KPIs
- Insights & Business Value
- Data Requirements
- Getting Started
- FAQ & Best Practices
Scope
Unshipped orders refer to customer orders that have been accepted but converted into deliveries or shipments. This often happens due to delivery blocks, warehouse bottlenecks, or missing data. These orders tie up inventory, distort demand visibility, and negatively impact service levels.
In many organizations, unshipped orders continue to represent a source of operational inefficiency and customer dissatisfaction. Industry practices typically rely on static dashboards, manual exception lists, periodic backlog reports and so on to manage unshipped orders. These approaches lack dynamic root-cause analysis and can result in tackling symptoms only, thus resulting in slow remediation which can be heavily manual and also misaligned with persona accountability.
What is included
- Sales orders that are open and expected to be shipped
- Orders contributing to delivery backlog and delays
- Analysis of order volume, order value, and aging dimensions
Business perspective
- Visibility into operational backlog with financial relevance
- Support for prioritization of critical orders
- Improved coordination between sales, logistics, and operations
Target Audience
Primary Audience
- Order Management – Owns the delivery backlog and prioritizes unshipped orders on a daily basis
- Logistics & Warehouse Management – Responsible for fulfillment execution, shipment readiness, and resolving operational blocks
- Sales Operations – Coordinates between sales, logistics, and customers when deliveries are delayed
Secondary Audience
- Supply Chain Management – Identifies systemic bottlenecks and capacity constraints affecting shipment performance
- Customer Service – Uses insights to proactively inform customers about delivery delays and risks
- Finance & Controlling – Monitors revenue delays and financial exposure caused by unshipped orders
- Process Excellence / Process Mining Consultants – Analyze root causes, design improvements, and support rollout across regions or business units
Control Tower Overview
The Control Tower provides a high-level view on Order Management performance and serves as the central entry point for analyzing unshipped orders. It enables stakeholders to quickly understand the current delivery situation, identify critical backlogs, and navigate from aggregated KPIs to detailed root-cause analyses.
The Unshipped Orders section in the Order Management Control Tower provides an at-a-glance view of customer orders that have been accepted but not yet shipped.
It highlights the volume, financial exposure, and business impact of unshipped orders and acts as the entry point to deeper analysis through the Monitor & Impact dashboard.
This view helps business users quickly understand:
- How large the unshipped backlog is
- How much revenue is currently at risk
- Why this backlog matters from a customer and operational standpoint
- Where to navigate for detailed investigation
Control Tower Overview
The Control Tower provides a high-level view on Order Management performance and serves as the central entry point for analyzing unshipped orders. It enables stakeholders to quickly understand the current delivery situation, identify critical backlogs, and navigate from aggregated KPIs to detailed root-cause analyses.
What is visible at a glance
- Unshipped Orders – Displays the total number of sales orders created within the selected time period that have not yet been shipped, indicating the overall delivery backlog.
- Total Value of Unshipped Orders (in €) – Displays the cumulative net value of all unshipped orders, highlighting the financial exposure.
Navigation beyond the Control Tower
From the Control Tower, users can drill down into dedicated analyses focused on the Unshipped Orders use case, including detailed KPIs, filters, and case-level insights.
In addition, the Control Tower provides access to deeper process transparency across Order Management:
- Process Explorer – Enables exploration of actual end-to-end process flows based on event data.
- Process Model Overlay – Compares the reference Order Management process with the process variants measured through process mining, highlighting deviations and compliance gaps.
- Process Overview – Allows users to analyze the full Order Management process beyond a single use case.