User 'system' has no license for using: ARIS Designer or ARIS Architect.

Have you pasted the license key after installation?

Hi,

in ARIS 9.x, you cannot change a license key on the architect/designer. Licenses are handled centrally in the central user management on the server.

Or are you refering to the "LOCAL" server?

Bye,

Frank

Hi,

his is a bug in the current version considering the license management.

This is beeing fixed for the next service release. For more information, contact you support.

Bye,

Frank

I had the same problem but managed to work around it by re-installing ARIS client on a path without spaces e.g. c:\SoftwareAG\ARIS9.5. I'm not sure if it's the same bug (we might have different OS etc.) but give it a try and it might work for you as well.

All,

you may download ARIS 9.5b now from the ARIS Download Center:

http://aris.softwareag.com/ARISDownloadCenter?detail=Y&groupname=ARIS%209.5.x

Please ask Global Support ARIS for the credentials: mailto:arissupport@softwareag.com

That login is still needed as some maintenance customers need to consider sprecific restrictions.

Cheers

Rune

No, it still does not work properly. Even using the last 9.5 b (840516) version and after the maintenance of the Download Center (done yesterday, therefore I downloaded again the package today, hoping that the bug is solved) - the issue with the system user of the LOCAL DB of ARIS Architect continues to appear and ARIS9 cannot be used separately.

I tried the workaround provided by @Dean, but it did not change the situation for me.

Any other ideas?

KR, TY

Dear Trifon,

1) Did you check %TEMP%\ARIS_Install.log for any errors after the ARIS Client setup has been finished?

2) Did you get a license key as ZIP file containing XML files?

Maybe the keys were not processed properly by the setup.

3) Is the Windows service "ARIS LOCAL 9.0" installed and started?

I installed ARIS Client 9.5b incl. LOCAL and had no issues. And I installed in folder "C:\Program Files\ARIS9.5" on Windows 7. Before I started ARIS Architect + LOCAL there free 1.6 GB RAM in use and after startup it was 3.5 GB RAM.

Here's my ARIS_Install.log. So you can compare it.

1-16-2014 17:11:38 Setup start ######################################################################################################

1-16-2014 17:16:39 command : list > runnables.txt  2>&1

1-16-2014 17:16:40 command : set local.repository.only=false

1-16-2014 17:16:41 command : -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\repository_url.pt

1-16-2014 17:16:41   script: set remote.repository.url="http://PCARIS.eur.ad.sag:13131/repo"

1-16-2014 17:16:54 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:16:54   script: configure zoo_local zoo_local tickTime="60000" clientPort="14051"

1-16-2014 17:17:55 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:17:55   script: configure postgres_local postgres_local zookeeper.connect.string="localhost:14051" postgresql.port="14050"

1-16-2014 17:18:00 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:18:00   script: configure cloudsearch_local cloudsearch_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" zookeeper.application.instance.port="14049"

1-16-2014 17:18:06 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:18:06   script: configure elastic_local elastic_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" ELASTICSEARCH.http.port="14048" ELASTICSEARCH.cluster.name="PCARIS.eur.ad.sag-LOCAL" ELASTICSEARCH.node.name="PCARIS.eur.ad.sag-LOCAL" ELASTICSEARCH.transport.tcp.port="20100-20150"

1-16-2014 17:18:26 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:18:26   script: configure umcadmin_local umcadmin_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" CATALINA_PORT="14104"

1-16-2014 17:28:29 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:28:29   script: configure abs_local abs_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" CATALINA_PORT="14103"

1-16-2014 17:28:45 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:28:45   script: configure octopus_local octopus_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" CATALINA_PORT="14106"

1-16-2014 17:28:55 command :2> error.txt -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\configure.pt -c "C:\Users\y472\Desktop\ARIS Client\generated.apptypes.cfg"

1-16-2014 17:28:55   script: configure simulation_local simulation_local zookeeper.connect.string="localhost:14051" CATALINA_AJP_PORT="-1" CATALINA_PORT="14111"

1-16-2014 17:28:58 command : set local.repository.only=true

1-16-2014 17:31:15 command : startall 

1-16-2014 17:31:36 command : -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{4D67D32B-9E7D-4DF6-AF91-F7FE3C1B2DE8}\enhancements_lic.tp

1-16-2014 17:31:37 command : set autostart.mode=off

1-16-2014 17:31:38 command : -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\set_by.pt

1-16-2014 17:31:38   script: set installed.by="ARIS Client;840515"

1-16-2014 17:31:41 command : startall

1-16-2014 17:31:45 command : -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\enhancements.tp

1-16-2014 17:31:45   script: set remote.repository.url="http://PCARIS.eur.ad.sag:13131"

1-16-2014 17:31:45   script:  enhance umcadmin_local with importLicense path  "lic/lic.zip" options tenant.name=default

1-16-2014 17:31:45   script: set remote.repository.url="http://PCARIS.eur.ad.sag:13131/repo"

1-16-2014 17:31:47 command : enhance umcadmin_local with assignLicense trigger only options license=YAA

1-16-2014 17:31:50 command : enhance umcadmin_local with assignLicense trigger only options license=YAABS

1-16-2014 17:31:52 command : enhance umcadmin_local with assignLicense trigger only options license=YAAIT

1-16-2014 17:31:54 command : enhance umcadmin_local with assignLicense trigger only options license=YAAPD

1-16-2014 17:31:57 command : enhance umcadmin_local with assignLicense trigger only options license=YAASI

1-16-2014 17:31:59 command : enhance umcadmin_local with assignLicense trigger only options license=YUD

1-16-2014 17:32:02 command : enhance umcadmin_local with assignLicense trigger only options license=YAAAC

1-16-2014 17:32:04 command : enhance umcadmin_local with assignLicense trigger only options license=YBO

1-16-2014 17:32:06 command : enhance umcadmin_local with assignLicense trigger only options license=YUDAC

1-16-2014 17:32:10 command : -f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{4D67D32B-9E7D-4DF6-AF91-F7FE3C1B2DE8}\enhancements2.tp

1-16-2014 17:32:44 command : stopall

1-16-2014 17:32:45 command :-f C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{4D67D32B-9E7D-4DF6-AF91-F7FE3C1B2DE8}\launch.txt

1-16-2014 17:33:22 close temp java.exe Firewall C:\Temp\{605BE5BD-D7E5-4314-80B4-CEA8312211CE}\{D9168167-5AB7-4CA3-9867-3D8060923293}\provisioning\jre\bin

1-16-2014 17:33:22 Setup end ######################################################################################################

Dear Rune,

thank you very much for your detailed response. I am glad to say now that finally I succeeded to log in with the system user, changing just one simple thing in the installation process. Our licenses were provided as xml files and during my first installation attempts I have imported them as xml-s, which probably leaded to the login failures, although the installations were successful. Then following your post - I just zipped the xml file and during the new installation I have used this new created zip, instead the xml file. I could not say for sure if this was the reason (at least - I cannot say why) - but it is a fact that afterwards the system user login in my ARIS 9 LOCAL works just perfect.

Thanks again and kind regards,

Trifon

Not sure if this is the right thread to post my problem in... but I think its related.

I just installed 9.5b with a LOCAL server, but i cannot get the database started.

After I start ARIS, enter the first time login 'system' and 'manager' credentials, the system eventually responses with an error, "server 'LOCAL' cannot be started"

Now, I also selected a .xml license key during the installation process instead of a .zip.  I'm not sure if that could be the problem or not since, I'm getting a different error message.  Needless to say though, I'm not getting anyway at the moment.

Before I go my hunch and just uninstall and re-install all over again hoping to fix it, I wonder if anyone has any other solutions.  Anyway to check if my license is correctly recognized?  Or is my problem completely unrelated to this license issue?

Dear Eric,

If you have received your ARIS license keys as ZIP file with several XML files, then it should be OK. In doubt, send it to Global Support ARIS and let them verify it.

Did you check %TEMP%\ARIS_Install.log after the setup has completed? Just to be sure that installation was done properly.

As Windows Service you should find "ARIS LOCAL 9.0" and started.

Then check the log files of ARIS Architect in folder %UserProfile%ARIS90\log and the log files of LOCALSERVER, e.g. in C:\ARIS9\LOCALSERVER\logs, particularly ARISCloudAgent.log. Something must have failed during startup.

Cheers

Rune

Dear all,

I'll keep this post in the current thread as it is still about license issues in A9. What I mean - trying to make a xml import in ARIS9 (LOCAL installation of Architect) we get a message that the current license does not allow XML import and extended one should be used instead (from our point of view such a restriction is a little bit strange as finally the XML import/export is supposed to be a normal option to be used in the daily work, but however this is not the aim of the comment). My question then is: where the currently installed license could be replaced with another one for a LOCAL Architect installation?

I took a look in the config files within the ARIS9 folder, also reviewed all options in the tool itself, but unfortunately I had no success to find it.

Kind regards

Trifon

Dear Trifon,

It's always risky to open a new discussion within an existing one, even on a related topic.

I guess in your case it's a question whether a specific function is enabled in your license key for ARIS Architect + LOCAL, while Eric's issue was about installing LOCAL.

Cheers

Rune

Thank you for your answer, Rune. However as my question still remains opened (is it possible & where to replace the current license key in LOCAL installation of ARIS9?) - I'll move the initial one as a separate thread.

Thanks and kind regards,

Trifon

Ishwar Biradar

Dear Ishwar,

Please post your issue as new question. Otherwise most members won't see it at the end of this discussion.

The same happened already in the other 2-years old discussion.

As for your issue I can't help. Haven't heard about that before. Please contact Global Support ARIS via https://empower.softwareag.com.

Cheers

Rune

I have the same problem like Khalil alkiswani. I installed the last two release of  ARIS 9.7 (client with local database) over 12 times. I was removing, modifying or reinstalling, moving installation folder to local disk D,I entered license key as XML and the other time I tried with zip, checked all recommendation that Rune Becker has written, but the result remains the same ( message "User 'system' has no license for using: ARIS Designer or ARIS Architect.") . I tried everything that come to my mind, but nothing did work.

So I decided to write here and ask for help. What I can do more to make ARIS Local work?

Kind regards

Marya

Dear Mariya,

In order to reach the maximum of viewers for your post, I recommend to post a new one instead of replying to an older one, which no one notices who were not yet engaged. You might want to refer to other conversations by links, if necessary.

But at this point, thank you very much for keeping up your motivation to look for a solution even after 12 unsuccessful attempts!

Cheers

Rune

Thank you, Rune for the comment!

I decided to write here because the problem which is described here is the same as mine(except that I install ARIS 9.7 instead 9.5).

I am going to accept your recommendation and I will create a new post with my problem.

Regards

Mariya