Hi all,
i have a problem installing ARIS Connect Server 9.8 on my Linux system (Ubuntu).
I installed the necessary packages as described in the User Guide. When i start the installation from my Windows System, the connection to the Linux system is established and the installation progresses. I'm installing from ARIS_DVD-98.5.0.1091879
But it fails quite soon (every time i try) with an error message:
The logfiles are not much help either ... Does anyone have any idea? Thanks!
Dear Bernhard,
Have you already tried to use the newest SR7 instead of SR5?
Cheers
Rune
Hi Rune,
I did download the newest installer from the website. Result: I can not connect to the Linux server when starting the installation on the Windows system (The old Installer can connect without problems).
So i have on installer that stops in the middle and one that can not connect at all.
Cheers,
Bernhard
This issue can be solved here. I suggest to open a support ticket on Empower/eService via https://empower.softwareag.com/eservice.
On your new ticket please attach the installation log files, to be found in %temp%: ARIS_Install.log & ARIS_Install_full.log.
Cheers
Rune
Hi,
We are also facing same issue. Waiting to know what is the resolution for this issue.
Regards,
Kartik Sarangi
Did you already opened a support ticket?
In my former post there was a typo: I wanted to state such a technical issue can NOT be solved here. Please use Empower, the customer support portal of Software AG: https://empower.softwareag.com/eservice/
Cheers
Rune