AA

Hi All,

I´m having issues creating a second database. I´m selecting my preferred database type and it is stating that it is running afterwards. But after approximately 10 minutes it is flagged red and nothing happens and I can´t activate it or use it.

Thank you in advance for your quick support.

Best regards

Aykut

by Kenneth Herrmann
Posted on Mon, 07/23/2018 - 22:24

Hi Aykut,

What is the name of your Project Room and what database is it?

Regards,

Ken Herrmann

ARIS Cloud Operations

 

0
by Aykut Akgül Author
Posted on Thu, 07/26/2018 - 15:46

In reply to by KJHERRM

Hi Ken,

the project room name is "lowell" and the database type is expert.

Thank you in advance.

Regards,

Aykut

0
by Kenneth Herrmann
Posted on Thu, 07/26/2018 - 18:33

Hi Aykut,

I see the database "ARIS Prod (Expert)" in red.

Status says it's running, but I do not see it as active and I cannot activate it.

If it never went Active, I would suggest deleting it and create a new one.

Regards,

Ken Herrmann

ARIS Cloud Operations

0
by Aykut Akgül Author
Posted on Fri, 07/27/2018 - 11:58

In reply to by KJHERRM

Hi Ken,

same problem on my side, I have tried this more than once.

It seems like the database is not created properly during setup.

Please check urgently.

Regards, 

Aykut

 

0
by Kenneth Herrmann
Posted on Fri, 07/27/2018 - 17:55

Hi Aykut,

I deleted the database "ARIS Prod (Expert)" in your project room Lowell.

As a test, I created an Expert test database in my EU project room.

I was able to successfully create it and activate it.

Perhaps there was a problem within the ARIS Cloud environment when you tried to create it resulting in the problem.

Please try to create the database again and check the status. Then Activate it and Apply, etc.

See if this resolves the issue.

If it does not, please capture screen shots and put them in a word.doc to illustrate the steps you used to create/activate, etc..

Regards,

Ken

0
by Kenneth Herrmann
Posted on Wed, 08/01/2018 - 18:09

Hi Aykut,

Has this been resolved?

Regards,

Ken

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