With the release of ARIS 9.8 SR 2 some new features are available for ARIS GRC. I want to describe the most important ones for you. The new release allows an easier navigation between ARIS Risk & Compliance Manager and ARIS Connect. You can now easily jump between the applications, which helps you to find related information much better and faster. For example, if you want to find business-related...
Today I want to say a few words about how to use the "Query" functionality. It is not a new feature, but it is a great functionality to analyze the data in ARIS, and I would like to share it with you. By running queries you can easily illustrate the complex relationships between database items in a graphic. In other words, queries enable you to visualize all relationships that exist in a database...
Getting started with customer experience management means that you decided to align your customer processes with your corporate strategy and extend them to include a new perspective. You are already aware on how to iteratively improve your business by taking an outside-in perspective based on the customer journey mapping . It represents the process-driven side to consider your customer...
Years ago we believed that it was sufficient to schedule a meeting, sit together, and brainstorm about new risks that (might) occur...Based on the identified risks, risk managers evaluated the gross and residual value in order to come up with appropriate mitigations (for example introduction of new process controls or sharing the risk via an insurance policy). In the digital age, that's not enough...
I’m happy to announce that ARIS Cloud 9.8 Service Release (SR) 2 has been updated over the weekend in the public cloud and is available now. Within the next days I will give you an overview of all new features of ARIS Cloud 9.8 SR 2. I will use this post to collect all feature posts about ARIS Cloud 9.8 SR 2 in a single place. Please use this URL as a reference (this post will be edited to reflect...
By focusing their internal business perspective many organizations lose track of handling their customer touchpoints and forget one simple fact: For business the engagement with the customer is composed of several processes and sub-processes, but for customers it is just one! It´s important to ensure that all of these sub-processes the customer walks through are dubbed to each other and deliver a...
We are happy to welcome ARIS User Group Germany in our office in Saarbrücken. Before the official part has started we use the chance let them try out new features in ARIS 9.8 SR2. “Have you ever bought flowers in an online shop?” Cecilia Karle has started her session with this question, thus drawing the attention to the new subject of "Customer Experience Management". In this context she explained...
You've probably already noticed the new, fresh blue branding of www.ARISCloud.com . If not, have a look! With the release of ARIS 9.8 SR 2 we also have some new features for ARIS Connect, as e. g., the new Contribute Extension Pack for ARIS Connect Viewers. These new features are also available for the ARIS Cloud Enterprise edition. Furthermore, the Extension Packs for ARIS Simulation, ARIS...
To deliver an ongoing and memorable customer experience the understanding of why CXM is important was the first step. To understand what CXM really means and how you can use ARIS to reach customer centricity will be the next one. Making a long story short; CXM is an approach to reflect and improve your business by looking on it from the other side of the counter. In practice, customer experience...
Today’s companies face a new entity of sophisticated customers demanding the use of modern technologies and omnichannel distribution, and they are used to best-in-class-service and cross-industry benchmarks. But most of all, they know about their own market power. In the age of the customers, customers expect to get what they want, when, how and where they want it. And if they don´t get what they...
Did you ever quit a relationship to a vendor just because the service was poor? Just as 78% of customers do! And did you know that loyal customers are worth up to 10 times the value of their first purchase and that 86% of buyers would pay more for a better customer experience? Despite this, many organizations still continue to build internally focused processes that fail to take customers emotions...
Yesterday we officially launched ARIS 9.8 SR2 and are proud to present ARIS Mobile Access to our partners and customers at Innovation World in Las Vegas. At the booth, we showed our demo apps: The process guide app which gives dedicated process and work instructions based on a specific QR code or geo information that gives the context of the pending work task The idea manager enabling the...
Your employees need be able to interact with process information in real time from wherever they are. Now they can. Today at the ARIS Mobile Roundtable at Innovation World 2015, we presented and discussed on ARIS Mobile Access with round 40 experts from around the globe. Using ARIS Mobile Access available with ARIS 9.8 SR 2, on-the go employees on any device can access dedicated, up-to-date...
Here comes the last article about the new features in ARIS Cloud 9.8. A new panel informs on future maintenance windows after log in. The new info page is available for the Basic and the Advanced Editions. ARIS Cloud Advanced now supports user groups that make it easy to, e. g., assign access privileges. In the following I describe how you can easily create a new user group and then assign access...
