HI,
I have 2 questions:
1. I want to show wait time in all the steps wherever there is a wait time applicable. How should i do that? For an example i send an email to someboday for approval, so it takes on an avg. 1-2 business days for approval to come and i want this to be displayed on that particular activity.
2. How to define Metric & KPI in the model.
Please help me with examples for both.
Thanks
Ajay