PDF Export problem

Posted by Aneta Wls

Posted on Fri, 10/11/2019 - 09:09 in ARIS Cloud Support

Hello,

the PDF export of the model does not work and no report can be generated.

I see notification: 'Running report .... It is currently in the queue waiting to be processed.'

The file or report will not be generated even after 10-20 minutes.

What could be the reason for this?

Can you help me? I need print my maps today - imminently.

Thanks in advance.

Aneta

3.3k

by Christoph Lorenz

Posted on Fri, 10/11/2019 - 10:45

Hi Aneta

we have fixed an issue in this area some minutes ago. Could you please check if the issue still does occure?

Thanks in advance

Christoph

by Aneta Wls Author

Posted on Fri, 10/11/2019 - 13:33

It still does not work on my account :( Can u chack again.

by Aneta Wls Author

Posted on Fri, 10/11/2019 - 14:58

Christoph, Do you know something more? I really need this map for print.

by Aneta Wls Author

Posted on Fri, 10/11/2019 - 18:19

Christoph, do you see any chance to fix this bug today?

by Christoph Lorenz

Posted on Mon, 10/14/2019 - 08:50

Hi Aneta

I would need more details.

What's the name of your project room?

In what region is it located?

regards

Christoph

by Rachele Di Saverio

Posted on Wed, 10/16/2019 - 09:46

Hi Christoph,

I've the same problem. Actually the problem is not just the PDF report but all the reports.

The project room name is GEAL, It is located in Italy.

Thanks

Rachele

by Christoph Lorenz

Posted on Wed, 10/16/2019 - 16:35

Hello

The report issue should be solved in the meantime.

Could you please test?

Best regards

Christoph

by Rachele Di Saverio

Posted on Thu, 10/17/2019 - 09:20

Hi Christoph,

now the reports work correctly!

Thanks

Rachele

by Danny Konovalova

Posted on Thu, 10/24/2019 - 09:44

PDF Export problem

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