We are using Aris Connect and received the Prime for externals DB. Unfortunately the Assets cannot be accessed because ether the Links are simply not available or the link leads to the Labcase site together with an error message that says the file doesn`t exist.

The Prime filter is applied correctly on the DB.

Is there something going wrong or are the files really not available ?

The How to navigate Manual show how to call up the assets, therefore I am curious how to get them.

Thanks in advance


by Runé Becker
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Posted on Wed, 04/19/2017 - 17:33

Dear Attila,

As we don't provide PRIME on the ARIS Community, this is the wrong place to ask for support. I suggest you contact that person at Software AG from whom you have received the Prime database.

LabCase is a server which is used by Software AG to share resources on projects with customers and partners.



by Attila Pataki Author
Posted on Wed, 04/19/2017 - 18:42

Dear Rune,

Thanks for the Info, good to know !




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