Hi Experts,

One of my modeler was performing an action in ARIS and server crashed (going into loop). Here are the steps

1) Made a variant copy of a model

2) Went and deleted empty folders (from target folder group) that contained nothing (for some reason , ARIS created an empty ones folder) along with folder that had models, objects.

3) ARIS hung. system was making a request to delete folder every 4-5 secs and went into loop. 

4) Admin was contacted and Admin provided a log showing an exception error 'An Item already deleted in the database".

5) Admin had to bring down ARIS server.

 

One more information for you : APG tool was loaded on the same ARIS server few days back.

My question is how can a modeler / developer bring down ARIS server? I have never seen nor heard of such a "sensitive" software. Does it mean Admin tool settings were incorrect or is it a known bug or any other issue?

Can anyone of you please let us know what could be the problem? Appreciate your response.

 

Thanks,

Balaji

 

 or register to reply.

Notify Moderator