Hi,
My client in Ukraine has a subscription for ARIS Cloud Advanced, expired in Nov 22.
Project room name: uenprod
Recently my client receved a message that project room is deactivated, see the screen. Please explain what is going on. The subscription is paid! Unfortunatelly, I cannot reach my laptop with all client invoices etc. as I'm on the fronline, so I would really appreciate if you could solve this issue ASAP.
Regards,
Alex
Hi Alexander,
I'm really sorry for this inconvenience. We have fixed an issue and it should work now. Could you please try again.
Take care & all the best,
Eva
There are no actions from SAG, there is still no access!
There is one year subscription for about one million, I think it should be more quick reply and explanation why my client cannot reach ARIS. When the issue gonna be solved?
Dear Alexander,
Did you already ask via Global Support ARIS to check this?
Here in the forums the response time for inquiries can't be predicted.
Cheers
Runè
Hi Rune,
To do this from my phone is difficult, even to explain it to client. They are also working from evacuation, so If you can push it with your colleagues, I'd really appreciate it. It would be a great help.
Regards,
Alex
Be assured that the team is already working on it, and come back to you ASAP.
Slava Ukraini!??
Hi Alexander,
I'm really sorry for this inconvenience. We have fixed an issue and it should work now. Could you please try again.
Take care & all the best,
Eva
Thank you very much,
It works now, you really helped! Thanks!
Best regards,
Alex