Slowness while opening a model

Posted by CHETHAN RAO

Posted on Fri, 01/08/2016 - 14:23 in Professional ARIS

After upgarding into 9.8 , ARIS has become slower than ever. It is taking around 15 sec to open a model even though all the memory utilization is same as it was in 9.7.

What needs to be done to increase the speed of ARIS?

21.5k

by Rayudu Addagarla

Posted on Sun, 01/10/2016 - 06:04

When you watch server memory it feels all good

but you might have to increase the java heap sizes of certain runnables

is your environment loadbalanced ?

may be you can share physical server diagram

and acc list command output

by CHETHAN RAO Author

Posted on Wed, 01/13/2016 - 11:54

Java heap size has been increased but issue still exists.

Yes it is load balanced and the Server is connected to MSSQL Server.

I have attached the list command output.

File attachments

ACC List command.png

by Runé Becker

Posted on Wed, 01/13/2016 - 13:12

Although, the list command output was missing in your post, it's anyway insufficient. Only log files can reveal issues in your updated ARIS installation.

But these forum can't provide dedicated technical support. Therefore, I suggest you to open a support ticket via Empower and provide your log files. You can use the batch file C:\SoftwareAG\ARIS9.8\support\collectLogFiles.bat.

Cheers

Rune

Slowness while opening a model

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