ARIS 9.5 upgrade to ARIS 9.7

Dear Christa,

After ARIS was uninstalled and you closed the setup, did you check in the ARIS installation folder that really all files/folders were deleted (except backup)? If there are still some files/folders left, remove those left-overs via Windows Explorer, before installing ARIS 9.7 again.

And just let me mention again the minimum hardware requirements for a local ARIS 9.7 installation:

• 8 GB physically installed RAM (with 6 GB available/free)
• 20 GB free disk space

I also recommend to install the newest ARIS 9.7, which is Service Release 3, released mid of May:

http://aris.softwareag.com/DownloadCenter?groupname=ARIS%209.7%20Service%20Release%203&language=en

Cheers

Rune

Hi Rune

Thanks for the response. I am unable to Uninstall ARIS 9.7. In Control panel /  Uninstall or change program, I launch uninstall. It does not remove ARIS from the list of installed programs. If I check the all programs in explorer there is NO ARIS 9 installation. I have ARIS 7 still installed in the same laptop. Could that be the problem?

If there's really no ARIS anymore installed but only the item listed in Control Panel/Uninstall... then you get rid of that item via Registry Editor:

• Open Registry Editor or start regedit.exe
• Navigate to folder
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersions\Uninstall
• Search for "ARIS" and delete all subfolders in where you found ARIS items
  
  e.g {4D67D32B-9E7D-4DF6-AF91-F7FE3C1B2DE8} and {C4608C60-C377-401C-B96F-32081C8010FE}
• Then navigate to folder
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SoftwareAG\LOG
• Delete all "ARIS" folders

I think after that the left-overs are gone and ARIS 9.7 setups should work smoothly.

Cheers

Rune

Hi Rune

Thanks for the great advice. installation worked after I deleted the registry files.