Hey everyone,

 We are currently running ARIS Version, and have just found today while trying to view the common script files (.JS files) the web client seems to hang trying to open the list in the explorer window. To recover, the client must be killed and restarted.

This occurs if opening Common Files through the Administration module or the Scripts module.

I also have a local client installed, and when accessing via this I can see the common files with no issues on the same server.

These files haven't been accessed for at least 6months, but nothing has changed in the ARIS install on the server since I upgraded mid last year (and accessed these post upgrade).

I am guessing its something to do with either the JRE version on my machine (although I'm not the only person affected)  or the Tomcat server, but was wondering if anyone else has experienced this?

Thanks in advance!


by Daniel Keegan Author
Posted on Tue, 07/03/2012 - 06:18

Ok through a quick bit of trial and error, disabling all recent versions of JRE on my machine except (our packaged version for using ARIS) seems to restore the ability to access these files. The new JRE version 7  seems to cause some interesting issues with the web client.



Featured achievement

Say hello to the ARIS Community! Personalize your community experience by following forums or tags, liking a post or uploading a profile picture.
Recent Unlocks


icon-arrow-down icon-arrow-cerulean-left icon-arrow-cerulean-right icon-arrow-down icon-arrow-left icon-arrow-right icon-arrow icon-back icon-close icon-comments icon-correct-answer icon-tick icon-download icon-facebook icon-flag icon-google-plus icon-hamburger icon-in icon-info icon-instagram icon-login-true icon-login icon-mail-notification icon-mail icon-mortarboard icon-newsletter icon-notification icon-pinterest icon-plus icon-rss icon-search icon-share icon-shield icon-snapchat icon-star icon-tutorials icon-twitter icon-universities icon-videos icon-views icon-whatsapp icon-xing icon-youtube icon-jobs icon-heart icon-heart2 aris-express bpm-glossary help-intro help-design Process_Mining_Icon help-publishing help-administration help-dashboarding help-archive help-risk icon-knowledge icon-question icon-events icon-message icon-more icon-pencil forum-icon icon-lock