Error during Re installing ARIS 9.7 Client | ARIS BPM Community

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ZY

Posted by Zz Yang

Posted on Wed, 08/17/2016 - 09:02 in Professional ARIS

Hi, I try to re install ARIS 9.7 client on Windows 7 x64 to update new license files. But when I double clicked the setup.exe I got an error like "Knowledge base cannot be found. Please copy the directory "Setup_Data" from the installation media to the parent directory of the directory where the setup.exe is stored." But there is no such directory named "Setup_Data"!

Could anybody help me to resolve the problem? tks.

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ZY

by Zz Yang Author

Posted on Wed, 08/17/2016 - 09:06

PS: Before re installation, I've uninstalled and delete the old one.

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by Zuheb Zeeshan (Zee)

Posted on Thu, 08/18/2016 - 09:46

Hello ZZ,

While Installing ARIS Client you need to have Setup Data folder copied too .

Attached Screenshot should aid you in the location of folder residing in DVD

Cheers,

ZZ

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