Aris connect server 9.6 installation

Dear JA,

When the runnable loadbalancer fails, it's likely that port 80 is already blocked by another web server, e.g. IIS. Check that with netstat -an |find ":80 ".

If loadbalancer is failed you can't access ARIS from Architect nor from browser.

The log files can be gathered via "collectLogFiles.bat" in subfolder "support" of your ARIS 9 installation folder.

I recommend you to send that resulting ZIP file of all log files to Global Support ARIS via Empower/eService on https://empower.softwareag.com/.

Cheers

Rune

Thanks Rune.

That could be the issue. When we installed SQL server we selected the reporting server also and I think it is using port 80 and 443. So we disable the SQL server reporting server and tried it again and we are running into the same issue were loadbalancer fails. We did the Netstat -a -o |more command and nothing is listening on port 80.

The other option we are looking at is to change the port in the configuration files. And we tried changing the HTTPD.conf file but still picking up port 80.

Can you please let me know what are the configuration files which needs to changed to change the default port and after changing the default port do we need to restart ARIS cloud controller using stopall and startall option?

Thanks for help in advance.

Regards

JA

Hi,

Junaid, did you solve your problem ? I'm having the same error and i have been reading and trying but nothing worked yet. Could you help me ? When the installation gets Step 13 of 14 on connect server setup, an error occurs and stops.

Thanks in advance.

STARTED

12-23-2014 11:37:27 error : exitcode -1  wait for started umcadmin_m

12-23-2014 11:37:29 command : startall

12-23-2014 11:37:38   stdout: Could not start all runnables on node localhost: Ant start exited with 1

12-23-2014 11:37:39 error : exitcode -1  -f C:\Users\crleite\AppData\Local\Temp\2\{F5FD0DB9-A90E-4501-80BA-E5E4927F5109}\{49FBE1E2-6522-4830-959A-62DD9F117870}\ecpTechnicalUserName.pt -c "E:\ARIS\Setups\Windows\ARIS_Connect_Server\generated.apptypes.cfg"

12-23-2014 11:37:39   script: enhance umcadmin_m with createUser trigger only options tenant.name=default affected.user=_aris_tech_user_ecp_1_ affected.pwd="*****************************" as.technical.user=true

12-23-2014 11:37:39   script: assign tenant default to service umc0000000000 ecpTechnicalUserName=_aris_tech_user_ecp_1_ ecpTechnicalUserPassword="*****************************"

12-23-2014 11:37:39   script: unassign tenant default from service umc0000000000

12-23-2014 11:37:39 error : exitcode -1  stopall

Oi Carlos,

Did you check all prerequisites, such as enough free RAM? The command "startall" will start up all runnables, which require in total for installation size "_m" for ARIS Connect Server already some GB of RAM.

Anyway, a fresh post for your question is recommended in order to get the most attention by other users. Replying on older posts with new questions is likely to be overseen by most users.

Um abraço

Rune