KPI representation

Hello Jaume,

the KPI instance object ist a good idea. In the past we had projects with customers that used this approach in combination with a kind of kpi catalogue. They just made occurences of the kpi instance objects they used in their epc's in a kpi allocation diagramm. Within this diagram, they also modeled responsible roles to the kpi objects and made categories of the types of kpi they are going to measure. In the Business Optimizer, they imported this catalogue then and had a nice instrument to administrate their kpi project.

Hope this might help.

Regards,

Stefan

Thanks Stefan for your answer. I'm going to try following this idea and find out which are the best attributes to use in the object for KPI & Optimizer analysis.

Kind regarsd

Jaume

Hi Jaume,

Is the project finished with succes: did you find à good solution for the KPI in EPC ?

Did you als make à relation with the product/service object and à sla?

Jos

Hi Jos

Next month we'll start our discussions in KPIs & Services & SLAs representation in order to get the agreement between all the involved teams.

Regarding KPIs in EPC row models, we have just made occurences of the kpi objects defined in the allocation diagrams and used in the EPC row models ... Still bot the best solution but started with it.

Kind regards

Jaume

Hello Jos,

Did you chose a functional allocation or a KPI allocation diagram do link the EPCs to the KPIs or is there any other way that we have figured out to move ahead with this activity?

Best Regards,

Siddharth

Hi Siddhart,

We have chosen:

1. KPI Allocation Diagram:

   - for organize and classify the KPI's (as a library model)

   - to make the goverance (RACI) KPI's smart by link persontype (is measured by, is under responsible of)

2. FAD-model to link the KPI to the process

BR

Jos

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