MashZone data feed unable to connect to ARIS 7.2 Business Server

Tad Johnson on March 13, 2012

I finally have my ARIS 7.2 and my MashZone 2.2 (Pro) environments up and running and I am excited to begin creating MashUps of my process model data. I am attempting to access scheduled reports located on the ARIS Business Server. Both the ARIS Business Server and MashZone are installed on the same Windows 2008 x64 server with TCP Port 7071 open.

I have verified that the MashZone link is pasted (from ARIS 7.2 "MashZone link") in correctly into my MS Excel file data source. The default user and password has been used, which also has access to the Business Server.

I receive the following error:

Unable to establish connection to resource "http://<servername>:7071/aris/services/mashZone/04f20c50-5bdc-11e1-49bd-f4e0ca99ad42". Status "500 - Internal Server Error" is returned.

At first I assumed that it was a firewall issue but after opening up the firewall entirely I am still receiving the error.

Do you have any suggestions as to where I could further troubleshoot my lack of connectivity to the Business Server from my MashZone data feed?

Cheers,

Tad

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4 Replies

TS

Thomas Staub on March 14, 2012

Hi Tad

The first thing that you have to know is that this service is not provided directly by the ArisBussines Server. There is a service called "Aris Service Enabling"! Please check if this service is running.

Regards

Thomas

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Tad Johnson on March 15, 2012

Hi Thomas!

Thank you for the clarification. Yes, the windows service "ARIS Service Enabling" is running.

Do you know of anything else that I can test or look at? Log file?

Cheers,

Tad

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TS

Thomas Staub on March 20, 2012

Hi Tad

Ok the Service Enabling is running. No you can try to copy the url in the browser. If the installation ok you will get the following message: "The service enabling request wasn't authorized successfully. Please, contact your system administrator". ( HTTP Status 403)

If you get the Status "500 - Internal Server Error" then you have a Problem with the installation of Service Enabling.

Regards

Thomas

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PEDRO PABLO RODRIGUEZ on March 4, 2014

Hi Tad,

could you help me? I don't knowhow to connect ARIS 7.2 with MashZone, could you help me please?

i haven't finded information about it.

Kind regards.

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