Unable to Access ARIS 9.6

Last activity on October 1, 2023 - 11:21 26k Views 2 Replies Professional ARIS

Nisha Ramasamy on January 30, 2015

Hi All, Currently we are upgrading ARIS 7.2 to ARIS 9.6 and we have completed all the Process in QA. In UMC we have the URL https://USTRNTQA14.grn.genre.com in Load balancer. we tried to change the https as http(http://USTRNTQA14.grn.genre.com). After we made the change then, UMC , ARIS Architect and Designer 9.6, Download Client are not working. So we change the loadbalancer as https://USTRNTQA14.grn.genre.com (Previous URL). But also we faced the same issue. we are not able to access the ARIS server and UMC. Your help would be much useful for us and its highly appreciated. Please advice

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Runé Becker on February 2, 2015

Dear Nisha,

Here's how I usually turn off/replace https with http in order to avoid any usage of https port 443. These are the commands in ARIS Cloud Controller:
stop loadbalancer_m reconfigure loadbalancer_m +HTTPD.ssl.port=0 start loadbalancer_m You can check the setting: show instance loadbalancer_m verbose

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Nisha Ramasamy Author on February 4, 2015 as Reply to Runé Becker

Hi Rune,

Thanks a lot. It is working fine without any issues.

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