ARIS agent down and not starting

Posted by Poonam Samant

Posted on Thu, 01/23/2020 - 14:41 in Administration & User Management

When i try to start ARIS server ,it doesnt work.

Got below error in the ARISCloudAgent.log file

ERROR : Problem reading runnable confiuration from backup file C\.........\runnables.cfg.bak

also Agent configuration file C\...\runnable.cfg and backup invalid. Agent cannot startup properly.

Can you please guide what to check on further to make agent up and running.

2.6k

by André Vitor Oliveira

Posted on Thu, 01/23/2020 - 21:29

Hi Poonam,

Please check if you have the runnables.cfg.bak on the ..\server\bin folder and you can recovery to rename this file to keep only runnables.cfg and try to restart again the runnables.

Please let me know the results,....

BR

AO

by Poonam Samant Author

Posted on Fri, 01/24/2020 - 06:34

Thanks Andre,

But this dint work. Its giving the same error again :(

by Poonam Samant Author

Posted on Fri, 01/24/2020 - 07:49

Attaching the logs

File attachments

ARISCloudAgent.txt

by André Vitor Oliveira

Posted on Fri, 01/24/2020 - 22:15

Hi Poonam,

On the log says that was unable to read the files on these directories:

...ConfigurationException: Unable to read runnable configuration from C:\SoftwareAG\ARIS10.0\server\bin\.\config\runnable_octopus_m.cfg

...Problem reading runnable configuration from backup file C:\SoftwareAG\ARIS10.0\server\bin\.\runnables.cfg.bak.

...Agent configuration file C:\SoftwareAG\ARIS10.0\server\bin\.\runnables.cfg and backup invalid. Agent cannot startup properly.
---

then I provided in attached the missed files please on the file 'runnable_octopus_m.cfg' adjust all directory line to keep as your system.

Please all on the indicated directories above and try to start the runnables again, and please also check the agent.error.log for more details.

*
rename runnable_octopus_m.txt to runnable_octopus_m.cfg.bak

rename runnables.txt to runnables.cfg.bak

rename runnables.cfg.txt runnables.cfg

File attachments

runnable_octopus_m.txt

runnables.cfg_.txt

runnables.txt

by Poonam Samant Author

Posted on Mon, 01/27/2020 - 07:04

Thanks Andre.

I think this is working..But now i can see the other below runnables are also blank

simulation_m

Apg_m

Copernicus_m

Can you please provide me these.

Also attaching log files

File attachments

ARISCloudAgent.txt

agent_error.txt

by Poonam Samant Author

Posted on Mon, 01/27/2020 - 12:30

Hi Andre,

I replaced all the runnables with new files. and it worked.

Thank you so much for your support. You are amazing.

Cheers !!!

ARIS agent down and not starting

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