Hi there
I'm unable to activate ARIS to start - I cannot remember my password. When I request the password to be e-mailed to me, it only sends a link for me to login once on the internet. When I then want to change my password, the ARIS asks for my old password, which I do not know! How do I change the password or get the password? I cannot activate the software without the password.
Please help
Eva Klein on
Dear Letmari,
this happens if you are already logged in. If you don't known your password anymore, then please follow these steps.
1) Make sure you are logged out of www.ariscommunity.com
2) Request a “forgot my password”-email http://www.ariscommunity.com/user/password
3) Click the link in the email you receive
4) Click the “Log in”-Button
5) You will be redirected to your profile page were you have to enter a new password two times (any password you like and which meets the requirements).
Your old password is NOT needed!
Regards
Eva