ARIS Express Instalating Error

Hi, I have the same issue. Are there any solution?

Hi,

if you are using the Microsoft Windows installable file, most likely, Express is not able to connect to the community to check you account via the proxy. This is due to the mechanisms used to create a call through your proxy. Some proxy configurations cannot be accessed with that Express version.

The webstart version of Express has other possibilities (it runs in the JRE sandbox and does not need to care about any proxy). So a solution could be just to start the webstart version, register, and get rid of the webstart version again. The windows version will still work.

So, you could try the following:

1.) download ARIS Express via: http://download.ariscommunity.com/express.jnlp

2.) do the registration

3.) clear the webstart cache (which will delete the webstart version of express) :

     via your system environment: open "Java"

     first page: temporary internet files, settings, click "delete all"

4.) install the windows executable if not done yet, and start Express

Did it work?

Bye,

Frank

Great, thank you. It works..

Hi,

Sorry

When I start after 4.) the express version, I have the same problem!

What can I do?

Hey Frank,

Thanks for the help, i am using parallels on my Mac to use ARIS Express on Windows.

I used to use ARIS on Windows about 2-3 weeks back and it worked OK with the executable file then, but because i had to download another software on Windows which gave problem on parallels, i had to install the Windows OS again for which the ARIS needed to be installed again. This time around the problem of not connecting etc. has begun. I dont understand what is going different now, than what it was 2-3 weeks back when i installed it first.

Also trying to install ARIS on Mac is a vicious circle, first it shows the connectivity error for the Yosemite .dmg version,  then express.jnlp does not work and one of the places in the community says, use JRE 1.6 , which does not work on latest Yosemite. There fore there is no solution for MAc users

Please advise

best regards