Hi everyone, hope i post on the proper subforum.
i have problem when tried to backup my tenant. It said 'was not successful for application abs'. Anyone can help? Thank you.
.JPG)
Best Reply
Hi Ali,
Sorry for delay, do you have the APG licenses and work with this ? ... maybe the APG sizing is zero...If you have the APG could try to do the tenant backup only for this runnable using the command:
* This ACC command adds only APG into the backup:
- set acc config backup.restore.tenant.app.types = APG
If still have issues, in this case the logs will be helpful and you can try to check them on the work_apg_x ( x=sizing )
BR
AO
5 Replies
-
Hi Ali,
Which ARIS version do you have ? ... I saw in your screen this 98.8.0 and doesn't have the complete information...
In this case we got a "Java returned: -5" code, which means a login issue. The login (user/password) is part of the backup/restore command:
backup tenant <tenant name> to <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>
restore tenant <tenant name> from <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>
1. Is it possible to login with the same user/password combination, but with another client (ARIS Architect, UMC, etc.), just to make sure the combination is the right one? (We are talking about the user/password of the tenant in question)
2. Does the user have a license assigned to it? Check it on the corresponding tenant's UMC.
3. Are the functional rights of the user sufficient for the operation? Users need the function privileges:
-Analysis administrator
-License administrator
-User administrator
-Technical configuration administrator
-Document administrator
-Process Governance administrator
-Server administrator
-Database administrator
BR
AO -
.png)
i got this error now. would you give a clue about this?
-
HI Ali,
In this case should be, for example:
backup tenant default to "c:\\backup\\MyBackup.acb" username=system password=abc12345
Let us know if was possibleBR
AO -
Hi, Andre
Thank you for the help. It going further step, but in the end it still get failed. This time failed with different notations. No one using ARIS while executing this command. Any suggestions?
.JPG)
-
Best reply
Hi Ali,
Sorry for delay, do you have the APG licenses and work with this ? ... maybe the APG sizing is zero...If you have the APG could try to do the tenant backup only for this runnable using the command:
* This ACC command adds only APG into the backup:
- set acc config backup.restore.tenant.app.types = APG
If still have issues, in this case the logs will be helpful and you can try to check them on the work_apg_x ( x=sizing )
BR
AO