Best Reply
Hi Ali,
Sorry for delay, do you have the APG licenses and work with this ? ... maybe the APG sizing is zero...If you have the APG could try to do the tenant backup only for this runnable using the command:
* This ACC command adds only APG into the backup:
- set acc config backup.restore.tenant.app.types = APG
If still have issues, in this case the logs will be helpful and you can try to check them on the work_apg_x ( x=sizing )
BR
AO
5 Replies
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Hi Ali,
Which ARIS version do you have ? ... I saw in your screen this 98.8.0 and doesn't have the complete information...
In this case we got a "Java returned: -5" code, which means a login issue. The login (user/password) is part of the backup/restore command:
backup tenant <tenant name> to <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>
restore tenant <tenant name> from <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>
1. Is it possible to login with the same user/password combination, but with another client (ARIS Architect, UMC, etc.), just to make sure the combination is the right one? (We are talking about the user/password of the tenant in question)
2. Does the user have a license assigned to it? Check it on the corresponding tenant's UMC.
3. Are the functional rights of the user sufficient for the operation? Users need the function privileges:
-Analysis administrator
-License administrator
-User administrator
-Technical configuration administrator
-Document administrator
-Process Governance administrator
-Server administrator
-Database administrator
BR
AO -
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HI Ali,
In this case should be, for example:
backup tenant default to "c:\\backup\\MyBackup.acb" username=system password=abc12345
Let us know if was possibleBR
AO -
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Hi Ali,
Sorry for delay, do you have the APG licenses and work with this ? ... maybe the APG sizing is zero...If you have the APG could try to do the tenant backup only for this runnable using the command:
* This ACC command adds only APG into the backup:
- set acc config backup.restore.tenant.app.types = APG
If still have issues, in this case the logs will be helpful and you can try to check them on the work_apg_x ( x=sizing )
BR
AO