Backup Tenant not Completed

Hi Ali,



Which ARIS version do you have ? ... I saw in your screen this 98.8.0 and doesn't have the complete information...



In this case we got a "Java returned: -5" code, which means a login issue. The login (user/password) is part of the backup/restore command:



backup tenant <tenant name> to <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>



restore tenant <tenant name> from <pathToBackUpFile> username=<user name of a user holding the required privileges> password=<this user's password>



1. Is it possible to login with the same user/password combination, but with another client (ARIS Architect, UMC, etc.), just to make sure the combination is the right one? (We are talking about the user/password of the tenant in question)

2. Does the user have a license assigned to it? Check it on the corresponding tenant's UMC.

3. Are the functional rights of the user sufficient for the operation? Users need the function privileges:



-Analysis administrator

-License administrator

-User administrator

-Technical configuration administrator

-Document administrator

-Process Governance administrator

-Server administrator

-Database administrator

 

BR



AO

HI Ali,

In this case should be, for example:

backup tenant default to "c:\\backup\\MyBackup.acb" username=system password=abc12345

Let us know if was possible

BR

AO

Hi Ali,

Sorry for delay, do you have the APG licenses and work with this ? ... maybe the APG sizing is zero...If you have the APG could try to do the tenant backup only for this runnable using the command:

*     This ACC command adds only APG into the backup: 
                - set acc config backup.restore.tenant.app.types = APG

If still have issues, in this case the logs will be helpful and you can try to check them on the work_apg_x ( x=sizing )

BR

AO