Update Aris Design Server 9.6 to 9.8

Dear all,

I've got the following message on log files, when I update Aris Design Server 9.6 with MS SQL to Aris Design Server 9.8.

ERROR  | wrapper  | 2016/06/14 20:05:10 | Shutdown failed: Timed out waiting for the JVM to terminate.

ERROR  | wrapper  | 2016/06/14 20:05:10 | JVM did not exit on request.

ERROR  | wrapper  | 2016/06/14 20:05:10 |   Attempt to terminate process failed: Acceso denegado. (0x5)

STATUS | wrapper  | 2016/06/14 20:05:10 | <-- Wrapper Stopped

STATUS | wrapper  | 2016/06/14 22:29:21 | --> Wrapper Started as Service

STATUS | wrapper  | 2016/06/14 22:29:21 | Java Service Wrapper Standard Edition 64-bit 3.5.24

STATUS | wrapper  | 2016/06/14 22:29:21 |   Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.

STATUS | wrapper  | 2016/06/14 22:29:21 |     http://wrapper.tanukisoftware.com

STATUS | wrapper  | 2016/06/14 22:29:21 |   Licensed to Software AG for ARISCloudAgent

STATUS | wrapper  | 2016/06/14 22:29:21 | 

STATUS | wrapper  | 2016/06/14 22:29:22 | Launching a JVM...

ERROR  | wrapper  | 2016/06/14 22:29:53 | Startup failed: Timed out waiting for a signal from the JVM.

ERROR  | wrapper  | 2016/06/14 22:29:54 | JVM did not exit on request, termination requested.

ERROR  | wrapper  | 2016/06/14 22:30:09 | Failed to terminate the JVM, abort all restart.

ERROR  | wrapper  | 2016/06/14 22:30:09 | Failed to terminate the JVM.

STATUS | wrapper  | 2016/06/14 22:30:10 | <-- Wrapper Stopped

STATUS | wrapperm | 2016/06/14 22:30:11 | ARIS Agent 9.8 service removed.

ERROR  | wrapperm | 2016/06/14 22:30:11 | Unable to install the ARIS Agent 9.8 service - El servicio especificado se ha marcado para ser eliminado. (0x430)

 

Any tip?

Thanks 

Aleix